Privacy Policy

1. Introduction

BitLogical ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you fill out our contact form, email us directly, call or text our business number, enter into a service agreement, or communicate with us through any channel.

This may include:

• Name
• Email address
• Phone number
• Business name and details
• Industry and business description
• Information about your business problems and requirements

2.2 Information Collected Automatically

When you visit our website, we may automatically collect IP address, browser type and version, device information, pages visited, referring website, and date/time of visit through server logs and cookies.

2.3 Information We Do NOT Collect

We do not collect credit card information (handled by third-party payment processors) or sensitive information such as health records, racial/ethnic origin, political opinions, religious beliefs, or criminal records.

3. How We Use Your Information

Primary Purposes:

• Respond to your inquiries and discovery call requests
• Provide our services to you
• Communicate with you about projects and services
• Send service updates, project status reports, and invoices
• Improve our website and services
• Comply with legal obligations

Marketing: With your consent, we may send updates about our services. You can opt out at any time by clicking "unsubscribe" or contacting us.

4. How We Share Your Information

We may share your information with trusted third-party service providers including hosting providers (Netlify, Vercel), email services (Gmail, Google Workspace), calendar services (Calendly, Cal.com), and payment processors (Stripe, PayPal). These providers are contractually required to protect your data.

We Will NOT:

• Sell your personal information to third parties
• Share your information for third-party marketing without explicit consent
• Disclose your information except as described in this policy or as required by law

5. Data Security

We implement reasonable security measures including HTTPS encryption, access controls, secure storage with reputable cloud providers, and regular security updates. While we take reasonable steps to protect your information, no internet transmission is 100% secure.

6. Data Retention

• Contact Form Inquiries: 2 years from last contact (if no service agreement)
• Active/Completed Projects: 7 years from project completion (Australian tax law)
• Marketing Communications: Until you unsubscribe or request deletion

7. Your Privacy Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request a copy of your personal information
• Correct: Request corrections to inaccurate information
• Delete: Request deletion of your information (subject to legal requirements)
• Object: Object to how we process your information
• Withdraw Consent: Withdraw consent for marketing at any time

To exercise these rights, email marcin@bitlogical.com.au with subject "Privacy Request". We will respond within 30 days.

8. Cookies and Tracking

We use essential cookies required for website functionality and may use analytics cookies to understand how visitors use our site. You can control cookies through your browser settings.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last Updated" date and may notify you of significant changes via email or website notice.

11. Complaints

If you have a complaint about how we handle your personal information, contact us at marcin@bitlogical.com.au. We will acknowledge within 7 days and respond within 30 days.

If not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or phone 1300 363 992.

12. Contact Us